The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year
During the pandemic, fewer unhoused individuals came to our Drop-in Center for basic needs services because some vulnerable individuals were provided temporary hotel accommodations by the County. In September 2020, we began bringing our services directly to unhoused individuals encamped throughout our service area two days per week. We encountered more individuals, whom we had not previously served who required basic needs services such as food, water, clothing, showers, laundry, and hygiene. In August 2021, we shifted entirely away from providing services via our Drop-in approach in favor of offering these service exclusively through our new Outreach model. Additionally, we launched our Unhoused Popup Marketplaces two additional days a week at parking lots near encampments where recipients could self-select a week's worth of non-perishable food, receive hygiene supplies, underwear and socks, clothing, and other important supplies and services. They could also meet with one of our case managers to assess their needs and provide services and referrals to help them meet these needs, like medical care, benefit access, legal assistance, transportation, job training, and mental health referrals. We also provided shower vouchers via a local business partner, and secured a mobile shower and laundry unit to provide showers and laundry once per week. A medical van stationed nearby also offered medical treatment. As a result of this shift, we served 40% more individuals over the first six months since the program launch than we had for the same period the year before. Also, we hired two additional seasoned case managers who made a concerted effort to administer updated vulnerability assessments for all our unhoused clients. This assessment puts them into the queue for housing, and prioritizes them according to their vulnerability. We facilitated twice as many assessments as the same period the year before, and 12% of our unhoused population secured housing as a result.