The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
In March 2020, on the second day after everything shut down, we received a call from a Navy Chaplin assigned to a ship on the waterfront. He explained that all the Sailors that were on the ship at the time were getting locked onboard, despite their plans on going home at night. He told us that there were nine of them that were supposed to stop at the store on the way home to get food, diapers and baby formula for their families. He asked if we could help.
Although we had no process to support in this manner, we immediately devised a process where we met all the needs and requirements of our donors, while meeting the requirements of our clients. After some email exchanges, pictures of signatures, excel spreadsheets, STEP members put what the Chaplin needed on a pallet late that night where he came pick it all up and leave on the doorsteps of the needy families.
Knowing that safety of survival was becoming an immediate need, we shifted gears to acquire more basic needs for distribution, reassign our financial counseling social workers to engage with clients in a screening/triage process during distributions, and working to provide needed information. Our warehouse containing baby clothes, toys, books and the like was moved to the now useless conference room. The emptied warehouse was filled with food, diapers, wipes, hygiene items and the like.
As we were working out our systems of sourcing supplies from donors, food banks, Amazon, and Target, we received another call from military leadership, that there were 400 military spouses locked in their homes, fearful of contracting COVID and loosing custody of their children as their military spouses were at sea as one of the 5,000 sailors on the USS Teddy Roosevelt, which had come under its massive COVID infection. From here, things just got busy.
We saw it as our duty to adjust to the new environment of our clients, serve them where and how they need to do it, while keeping an eye on our mission, vision and values.