The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
COVID-19 demanded innovative changes to our day-to-day operations. When the crisis first began, many food pantries and emergency kitchens in our network temporarily closed, creating a bottleneck in the amount of food we were able to distribute. In response, we quickly expanded our food-purchasing program and streamlined our processes in order for disaster relief items to be brought in and held in reserve. This strategy, though costly, has paid off, and we now have a steady stream of food coming in from orders placed moving forward. We distributed over 30 million pounds of food from March through August alone, and more than 50 million pounds in fiscal year 2020 overall – an unprecedented number.
While our agencies have since resumed operations, we are working to improve their capacity by purchasing and delivering refrigerators, freezers, and other capacity equipment so they can better store and distribute larger amounts of food. In addition to emergency food programs offered through our network of 350+ member agencies, we also worked with the City of Philadelphia to run 40 new weekly food distribution sites at convenient locations. Moreover, due to the need for social distancing, we also operated a weekly drive-thru “truck-to-trunk”-style emergency food distribution site at Citizens Bank Park. This model allowed for a minimal-contact exchange and more clients obtaining provisions, serving up to 1,300 cars per distribution.
Internally, we significantly modified our regular warehouse and distribution operations to maintain good health and safety, following procedures recommended by the CDC, WHO, the Feeding America network, and ServSafe. We are placing regular bulk orders for a variety of sanitation products and PPE for staff, volunteers, and our agency network, including disposable masks and gloves, hand sanitizer, bleach, sanitizing wipes, and bags. During the early phase of the crisis, we also hired temporary help, and we provided hazard pay to workers.