The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
In 2022, COTS began a multi-year commitment to working with NuWave Consulting (nuwaveco.com) because we wanted a partnership with a local firm that understood Vermont and Burlington really well, who could also bring a robust collections of skills to the table, including: interviewing, surveys and data analysis, baseline trainings for cultural competency across the organization, comprehensive organizational audit of records, outcomes, policies, and procedures, and the independence of a third party to make recommendations that would promote best practices for our clients, staff, and board. COTS has a strong commitment to each aspect of DEI work, noting that while the three aspects can work in tandem, they are unique. It is one thing to have a variety of people with varied identities and backgrounds and a desire to increase that variety (diversity), it is another to ensure that our policies, procedures, and outcomes reflect our very best efforts to provide what each person needs to thrive, even if that results in different approaches based on the unique needs of that person (equity) and indeed a third thing to center, celebrate, and uphold both the struggle and the wisdom of marginalized voices in the processes of vital decision making at every level of the organization (inclusion). We recognize that this takes, time, effort, and resources, and that’s why we’ve committed to this multi-year, multiphase effort.