The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
As with many other organizations, the recent past -- tinged with COVID-related losses and the re-organization of society on almost every level -- has impacted Orchard House tremendously. Our 17-month pandemic-related closure was a blessing in disguise or, as we like to call it, a "COVID Rainbow." It allowed us to take stock of our practices and protocols and pivot to adopt new, innovative practices in nearly every aspect of our operations. The loss of daily interactions with our Staff/Volunteers was very keenly felt, but we kept engaged with them through weekly Zoom Meetings, which also served as enhanced training sessions. These were warmly received not only as an educational resource [for an already excellent Staff], but also as a means of maintaining connection to each other on a very human level. As we inched closer to re-opening, our systems and processes needed to change with the circumstances as well. Implementation of a new POS system, timed-entry admission, environmental enhancements ("air scrubbers" for our geothermal climate control system), and a new touring format made for a sea change in our visit experience, the benefits of which are still being felt to this day. Overall, we consider the COVID-related adaptations we had to undertake as making for a more meaningful affinity among visitors, Staff, Orchard House, and the Alcotts themselves, as hallmarks of our "new" visit experience are a more complete, unified understanding of historical/biographical information, deeper connection to the powerful sense of place contained within the rooms of Orchard House, and more personalized post-tour interactions between Staff and visitors. The recent past has also allowed us to prioritize interpretive updates and necessary preservations efforts so that we can more readily achieve our goals of educating the public and protecting our incredible collection of original Alcott artifacts.