The nonprofit has an opportunity to tell the story of how the organization adapted to tremendous external changes in the last year.
We all experienced the global, then national, then state, then local reports of a pandemic that promised to drastically negatively impact day-to-day life for every one of us ... and we knew our clients already live at the margins. Circle of Concern had no choice but to adapt and continue serving to, potentially, a huge influx of people in west St. Louis County.
In planning for the unknown future, we focused on two things - (1) assuring the health and safety of ALL our constituents (clients, volunteers, donors, staff, vendors, general community) and (2) implementing our programs as fully as possible within those safe parameters to meet our mission of feeding the hungry and providing assistance to low-income families:
(1) The rapidly-unfolding safety guidelines issued by our county health department informed our evolving plans and requirements related to masking, safe distancing, group sizes, disinfecting and other logistical decisions. By sticking to those guidelines as they've changed over time, we have maneuvered through client-number spikes, new virus variants and months that felt normal. Sticking to those guidelines also set expectations in our facility that we will always function in ways that promote safety and curtail the spread of virus.
(2) That focus on safety is the foundation of changes we made to programs and operations, none of which were sidelined. Most visible of those is our shift from our client-choice model of food pantry distribution (clients "shop" for the foods their families prefer) and to a curbside distribution model in which our masked volunteers prefill bags of food to be placed safely in clients' car trunks to maintain safe distancing. It guided our decisions to give clients gifts cards in programs like Summer Kid Bags, Back-To-School supplies, Thanksgiving Baskets and Holiday Adoption, instead of holding traditionally huge gatherings to distribute food, school supplies or holiday gifts. Zoom board and committee meetings are the norm now.